How it works

Welcome to the English Grocer! 

We have created this page to share with you how the ordering process works.

If you have any further questions, please reach out by email on hello@englishgrocer.ch or by phone on 022 548 19 64.

Do you have a physical shop I can visit?

No. We're sorry, we don't have a physical shop or store you can visit. We are an online grocer. This means we come to you! Hopefully saving you time on your weekly shop!

We deliver to your home or office from our depot in Geneva via our own refrigerated vans, Swiss Post or courier (DPD, UPS, or DHL).

If you need any help placing your order we can always provide support by phone or email.

Where are these products stored?

We ship your orders directly from our depot in Geneva or from our depot in London depending on what products you have ordered.

Remember: all duties, taxes and fees are paid for by us. No surprise customs bills!

  • Shipments arrive by road freight to Switzerland every 1-2 weeks.

    Or;

  • Parcels are sent Monday-Friday from England via road freight or air freight (when it's urgent).

Remember: It is our responsibility and promise to bring you the freshest products from England, in good-time, in good-order at a fair price!

How do I order from you? 

1. Browse & add products to your cart

  • Is there something special you'd like to request? Let us know!

2. Submit your order 

  • Let us know when you need the order by in the order comments field.
  • Let us know if it's for something or someone special and we'll make it special for them!
  • Select your desired delivery date!

3. Pay for your order

  • Credit/ Debit Card (Visa, MasterCard, American Express)
  • Apple Pay
  • Bank Transfer

4. Receive your order confirmation email 

  • Check your spam folder...! 

5. Receive your order dispatch/ shipment email 

  • Orders are sent by SwissPost, UPS or DHL depending on your order type.
  • We will include your order tracking information in this email
  • During times of seasonal/ peak-demand we may choose to hand-deliver your order. It's always nice to see our customers in person!
  • Dry orders: 1-14 days lead-time + 5 days transit time
  • Chill & frozen orders: 1-14 days lead-time + 12-36 hours transit time

6. Receive your order: Let us know everything was alright

  • Was something wrong with your order? Don't panic!
  • If anything was wrong we will offer you a refund, a store credit or replace the item for you at no extra charge.
  • Our preferred method would always be to issue you a voucher so that you can use this on your next order. We understand that you may have wanted a specific product this one time and that, as a returning customer, you're satisfied to receive a store credit when we're dealing with smaller sums.
  • Leave us a 5* public review on TrustPilot! 
  • Share & tag  your order on social media @EnglishGrocer